Terms of Delivery
Valid from April 23, 2026.
General
The services of this online store (https://www.e-koulu.com/en, hereinafter: Web Service) are sold by Youlearn it oy (hereinafter: Company), Business ID: 2508555-7.
Our services can be purchased by private individuals of legal age or companies in Finland and the EU area. The prices displayed on the website include VAT. We reserve the right to change prices.
Ordering
Products can only be ordered online at https://www.e-koulu.com/en. An order confirmation will be sent to the email address provided by the user, specifying the price of the order, delivery costs, and the products ordered. Receiving an order confirmation requires providing an email address at the time of ordering. By placing an order, the customer agrees to the terms and conditions in effect at that time. The services purchased by the user are made available in electronic format once the user has paid for the product and logged into the Web Service.
Order Confirmation
You will receive an order confirmation by email, which includes:
- Order number
- Receipt of payment
- Information regarding the ordered electronic services
You can review the contents of your order and redownload the receipt/invoice through your user account on our website.
Payment Methods
Products are paid for at the time of ordering. The following payment methods are available in the online store:
Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Ålandsbanken, S-Pankki
Payment cards: Visa, Mastercard
Mobile payments: MobilePay, Siirto
Payment is processed through the Paytrail Plc website. PayPal is also available as a payment method.
Payment Service Provider
The payment mediation service and payment provider is Paytrail Plc (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Plc will appear as the payee on your bank statement or card bill and will forward the payment to the merchant. Paytrail Plc holds a payment institution license. In case of complaints, please contact the product supplier first.
Paytrail Plc, Business ID: 2122839-7 Innova 2, Lutakonaukio 7, 40100 Jyväskylä Phone: +358 207 181830 www.paytrail.com
Delivery Time
Ordered products are activated immediately after a successful payment transaction for the user account used to place the order. Activation may sometimes take several minutes due to technical reasons.
The digital services on this site are available from the moment of ordering until their period of use expires. The consumer chooses the appropriate period of use at the time of ordering. If the consumer wishes to continue using the service after the period of use has ended, a new order must be placed.
Technical Requirements for the Digital Service
Using the Web Service requires a functional internet connection and an up-to-date web browser (e.g., Chrome, Firefox, Safari, Edge). The service is accessible on computers, tablets, and smartphones. The Company automatically publishes updates related to security and functionality without separate notice. Users will be notified of significant changes via email or within the service. The service content does not require the installation of separate software or applications.
Right of Return and Order Cancellation
Consumer customers have the right to cancel an order within 14 days if the delivery/use of the service has not been started.
By confirming the order and agreeing to the immediate start of the service, you give your express consent to begin the service and confirm your understanding that the 14-day right of withdrawal ends once the service has been accessed.
The right to use the service begins, and the right of withdrawal ends, when the user starts using the content after giving express consent.
We will refund the amount paid by the user if the order was made by mistake and the user has not yet accessed the paid sections of the site.
The owner of the Web Service has the right to cancel the transaction at any time, in which case the user will be notified by email and the paid funds will be refunded in full.
Cancellation Form
If the right of withdrawal is valid, you can use the website's contact form or the "Cancel order" button available on the site.
You can cancel the order by going to "Settings" from the home page -> "Orders" -> "Cancel" under the "Actions" heading.
At the bottom of the following page, you will find the "Cancel order" button, which you can press to cancel your order.
If the product has been used, the "Cancel order" function may no longer be available.
Liability for Defects and Complaints
The Company is responsible for defects in the digital service in accordance with the Consumer Protection Act. If a defect occurs in the service, please contact us by email (Info (at) youlearn.fi). The Company has the primary right to correct the error or provide new material. If the defect is not corrected within a reasonable time, the consumer is entitled to a price reduction or termination of the contract in accordance with Chapter 5 a of the Consumer Protection Act.
Dispute Resolution
Finnish law applies to the use of the service and the interpretation of the terms of use. If a dispute regarding the sales contract cannot be resolved through negotiations between the parties, the consumer may contact Consumer Advisory Services (www.kkv.fi/en/consumer-advice/). The consumer may also refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Additionally, the consumer can use the European Commission's online dispute resolution platform: http://ec.europa.eu/consumers/odr/.
Contact Information
Company contact details:
Youlearn it oy Urheilutie 10 b 01370 Vantaa,
Email: info(at)youlearn.fi
Contact form: Contact Us
Miscellaneous
We reserve the right to change our terms and conditions. The customer must familiarize themselves with the terms and conditions in effect at the time before placing an order. The Company handles all customer information with strict confidentiality and will not disclose it to third parties without a legal basis. More information on data protection can be found in our Privacy Policy. Further information about our service can be found in the Terms of Use.