If you can't find the products you purchased, the solution can be one of the following:
1. You have used different user account or email address while purchasing
Solution:Make sure you use the same user account or email address which you used when you made the purchase. If you create a second user account, that user will not have the paid products.
2. The validity of the purchased products has ended
Solution: Order more time to your user account. If you think that there is a problem related to your paid products validity, use the site contact form and we will check your order
3. Your purchase has not registered to your user account
Solution: Log out from our site and empty your browser cache. If your ordered products won't appear to your user account after one hour from the completed payment, please contact us using the contact form.
You can remove your user account and the content related to it using the below methods:
Your user account will be removed automatically for example if you do not use the service in a 12 month period. You can also leave a request to remove your user data to our customer support. Contact.